Our Terms for software sales are as noted on the Google Checkout, but all prospective purchasers are offered the following advice:

1. Software media (CD/DVD) will be replaced at no cost if found defective within one year of purchase.

2. Please explore the web pages (on this site) which describe the software, it's purpose and functions, it's operating system, supporting software, and hardware requirements, before purchasing;

3. Computer software is not returnable once the licence keys have been issued. We only charge your credit card once the licence keys have been emailed or posted;

4. Users who wish to evaluate software before purchasing should ask for demonstration/evaluation versions (time limited licences) where available (not all of our applications have evaluation licences);

5. If there are any remaining questions about the suitability of one of our software packages for your intended purpose, you are advised to contact us with your question(s):
 - by telephone (+44)(0)1225 707161, Monday - Friday 10:00am - 4:30pm GMT only
 - by email kas@kaspencer.com
  - by facsimile (+44)(0)870 706 2590.

These points are important because software downloads and installation keys are not recoverable once issued, and therefore refunds are not possible.

Kenneth Spencer, KA Spencer (Software)